Orders

The Order module within AamarStore is a central hub for managing customer orders and streamlining the order fulfillment process. This comprehensive documentation will guide you through the features, functionalities, and best practices associated with the Order module.

The Order module is a critical component of your online store’s backend, allowing you to manage customer orders, ensure accurate order fulfillment, and maintain customer satisfaction.

To access the Order dashboard:

• Log in to your AamarStore admin panel.
• Navigate to the “Orders” section from the main menu.

The order summary page provides an overview of recent orders:

• Access the order summary page from the Orders section.
• Review order numbers, dates, and customer names.

To manage order details:

• Click on an order to access its details.
• Review the list of ordered products, quantities, and prices.

To manage billing and shipping information:

• Access an order’s details page.
• View customer billing and shipping information.

To manage order status:

• Access an order’s details page.
• Update the order status based on the fulfillment process.

To print order receipts and invoices:

• Access an order’s details page.
• Click the “Print Receipt” or “Print Invoice” button.

In conclusion, the Order module empowers you to manage the entire order lifecycle, from placement to fulfillment. By following the steps outlined in this documentation, you can ensure efficient order processing, accurate customer communication, and a seamless shopping experience for your customers.

8.1. For Admins (Backend):

• Order Status Monitoring: In the AamarStore platform, admins are equipped with the ability to closely monitor the status of orders. The system provides real-time insights into the various stages of an order, including “Confirmed,” “Picked Up,” “Shipped,” or “Delivered.” This comprehensive view ensures that admins can precisely track the progress of each order within the system.

• Payment Status: The system offers a seamless way for admins to discern the payment status of each order. Orders are categorized as either “Paid” or “Unpaid.” Notably, the “Unpaid” status is specifically designed to accommodate Cash on Delivery (COD) orders, where payment is expected upon delivery. This distinction allows admins to quickly identify and manage payment-related aspects of orders.

• Cancellation Control: To streamline the cancellation process and maintain order integrity, a robust control mechanism is in place. When an order is marked as “Unpaid,” only customers retain the authority to cancel the order. This safeguard ensures that order cancellations align with the payment status, promoting transparency and accuracy in the cancellation process.

8.2. For Customers (Frontend):

• Order Status Tracking: The AamarStore platform extends valuable features to customers on the front end, enhancing their shopping experience. Customers gain the ability to effortlessly track the status of their orders directly from the frontend theme. This real-time tracking empowers customers with visibility into the progress of their purchases, keeping them well-informed throughout the order fulfillment process.

• Order Cancellation: In line with providing customers greater control, the platform allows customers to exercise flexibility when it comes to order cancellations. Customers have the option to cancel their orders, provided that the order status has not yet transitioned to “Unpaid” or “Delivered.” This functionality ensures that customers can make changes to their orders as needed, contributing to a seamless and customer-centric shopping experience.

These functions collectively elevate the efficiency of order management for admins, offering comprehensive insights and control over order statuses and payments. Simultaneously, customers benefit from convenient tools that enable them to stay informed about their orders and exercise control over their shopping experience, ultimately contributing to a more satisfying and streamlined process within theAamarStore platform.

9.1. Settings – Backend (Admin Side)

Within the AamarStore product, managing order refunds is made easy through the dedicated Order Refund module in the admin backend. This module provides essential insights and customizable settings to streamline your refund process efficiently.

Order Refund Request Column: Upon entering the Order Refund module, you will encounter a clear and organized view of refund requests. This column comprises three key elements:

• Order ID: Instantly identify the specific order associated with the refund request. This helps admins quickly locate the order in question, making for swift decision-making.

• Refund Request Date: Easily track the date on which customers initiated their refund requests. This chronological data enables you to monitor trends and assess the timeliness of responses.

• Refund Request Status: The status column keeps you informed about the progress of each refund request. It categorizes requests as “Approved,” “Processing,” or “Cancelled,” ensuring that you can prioritize and address them accordingly.

Order Refund Module Settings: To further tailor your order refund process to your specific business needs, navigate to the settings page and explore the Refund Settings section. Here, you will find three valuable options:

• Manage Stock:

Enable: When this setting is enabled, refunded products are automatically restocked. This ensures that returned items are readily available for resale.

Disable: If you choose to disable this setting, refunded products will not be added back to your stock list. This can be useful in cases where the condition of returned items needs to be thoroughly inspected before resale.

• Attachment:

Enable: Enabling this setting allows customers to attach files and additional information when requesting a refund. This feature enhances communication and provides clarity during the refund process.

Disable: Disabling this setting restricts customers from attaching files when requesting a refund. This can be useful if you prefer a simplified and structured refund process.

• Shipping Amount Deduction:

Enable: By enabling this option, the shipping amount will be deducted from the refund price. This helps ensure that customers are refunded accurately, accounting for any shipping costs.

Disable: If you opt to disable this setting, the refund amount will not have the shipping cost deducted. This may be suitable for scenarios where shipping fees should not affect the refund amount.

These settings give you the flexibility to customize your order refund process to align with your business policies and customer expectations. With AamarStore comprehensive order refund management tools, you can efficiently handle refund requests and provide a seamless experience for both admins and customers.

9.2. Process from Frontend

The front end of theAamarStore product offers a straightforward and convenient method for customers to request a refund for their purchased products. Here’s how the process works:

Prerequisite: Order Status – Delivered

Before initiating a refund request, it is essential to verify that the status of the relevant order is marked as “Delivered.” This ensures that the product has been successfully received by the customer.

Refund Request Button

• View Order History Section: Within the Settings page of your eCommerceGo theme, locate the “View Order History” section. This section serves as a central platform for customers to track and manage their orders.
• Refund Button: If the order status is “Delivered,” customers will find a conspicuous “Refund” button displayed alongside the “View” button for the specific order. This placement simplifies the process of initiating a refund request.

Initiating a Refund

Once the customer clicks on the “Refund” button, they will be directed to a user-friendly interface designed for initiating refund requests. Here’s how they can proceed:

• Provide Required Details: Customers will be prompted to enter the necessary information for the refund request. This may include specifying the reason for the refund, describing the issue, and supplying any additional information essential for processing the request.

• Submit Refund Request: After completing the requested details, customers can promptly submit their refund request. The system will record the request and commence the refund process without sending a confirmation message.

Here, the frontend refund process is engineered to be efficient and straightforward. By offering the “Refund” button only for orders with a “Delivered” status, it ensures that refunds are requested for products that have been received by the customer.

In this simplified process, customers won’t receive a confirmation message upon submitting their refund request. Instead, they can trust that their request is being processed, and any further communication or updates regarding the refund will be managed by the admin team on the backend.

Within the Order module of AamarStore, you’ll discover a useful feature known as “Order Notes”. This feature can be accessed by clicking on the “Edit” button, and it serves as a valuable means of communication with your customers. Order Notes allow you to add important messages or comments related to an order, which can be shared with the customer or kept private based on your preferences.

Here’s how it works:

• 10.1. Sending Order Notes to Customers

  When you want to share information or messages with the customer regarding their order, you can do so by selecting the option to “send” the Order Notes. These notes will then be visible on the customer’s side, enhancing transparency and keeping them informed about the status or any special instructions related to their order.

• 10.2. Keeping Order Notes Private

  In cases where the information in the Order Notes is meant for internal use or should not be shared with the customer, you have the option to mark the notes as private. This keeps the notes confidential and hidden from the customer’s view

  The Order Notes feature in AamarStore is a versatile tool that empowers you to communicate effectively with your customers, ensuring a smooth order management process. Whether it’s sharing updates, special requests, or any other vital information, Order Notes help you maintain clear and transparent communication while keeping sensitive information secure when needed. It’s a valuable asset for enhancing customer satisfaction and managing orders with precision.